How long does shipping take?

Standard shipping generally takes 6-8 business days.

How are the units shipped?

The units are shipped via an LTL freight carrier.

Can you ship to a PO box?

No, we are not able to ship to PO boxes, please provide a physical address for delivery.

What does "refurbished" mean?

An item is refurbished when it is returned to us, Horizon Fitness, for any reason ranging from a scratch on the console to a malfunctioning motor. Our Quality Department replaces any malfunctioning parts with new, direct-from-the-factory parts, and thoroughly inspects the treadmill, elliptical or bike to make sure that it is working properly. The unit may have subtle cosmetic defects, such as minor scratches, but nothing that will affect performance.

Why are there new products in the clearance section? Are they really new?

The products labeled as "New" in the Clearance section are brand new in the box and come with a full warranty. They are usually closeout machines from previous production years.

What does "continuous-duty motor" mean?

A continuous duty motor measures the minimum horsepower delivered at all points during a workout, and is a commercial grade standard applied to treadmills used in health clubs and higher-quality home treadmills. Continuous duty motors are the highest quality available. They are more powerful, they last longer, and they deliver smooth performance.

Other measurements of motor power, including "peak duty" and, more commonly, "treadmill duty," are artificial horsepower measurements. They usually signify a lower-quality motor, and are found in lower-quality home treadmills. Peak duty motors measure power at the highest possible rpm with minimal load. But since an efficient motor is not going to run at this high rpm all the time, it is not an accurate horsepower measurement. Treadmill duty measures the likely horsepower for an average user at an average speed over an average period of time. But because it is an average, it is not a true representation of power.

Do the treadmills fold up for storage?

Most of the treadmills on the Horizon Fitness e-Store fold for storage. See the product descriptions for details.

Will I be taxed on my purchase?

Taxes will be charged on your purchase unless it is being shipped to one of the following states: Delaware, The District of Columbia, Montana, New Hampshire, or Oregon.

Can I buy an extended warranty?

Yes you can. Click here to learn more about our 1 year and 2 year extended warranties, or to purchase one for your Horizon product. You must purchase the extended warranty within 45 days of the purchase of your machine to qualify.

What forms of payment do you accept?

We accept Visa, Discover, Master Card or American Express online or via the phone. 800.244.4192

Why do I need to provide my phone number?

The shipping company will call you a few days ahead of time to set up a delivery time/date .

Will I be notified before the unit is delivered to my house?

Yes, the shipping company will contact you when they get near your area to set up a delivery time.

What does "Inside Delivery" mean?

Inside delivery means the unit will be placed either in the garage or over the threshold of the first available door to the house. This is at the discretion of the driver, and does not include steps or placement in a room .

Is the machine assembled when I get it?

There is some assembly required on all of the units.

Can my order be shipped to a PO Box?

No, we can not send orders to PO Boxes, please provide a physical address for delivery.

How do I know what power cord/safety key/motor control board to buy?

Please check the following links:
Click here for a list of safety keys
Click here for a list of treadmill power cords
Click here for a list of bike and elliptical power cords
Click here for a list of motor control boards