The Horizon Fitness e-Store promises to:

• Sell only fitness equipment that has successfully completed our thorough testing and quality inspection process, and is backed by warranty.
• Give you a convenient and secure shopping experience.
• Offer prompt and expert delivery of your equipment purchase.
• Provide reliable customer service that meets your needs.

Refurbished Equipment

Each refurbished product we place in the Horizon Fitness e-Store must first undergo a vigorous testing and visual exam process (58 steps for treadmills, 48 for bikes and ellipticals) to ensure that the components perform to our exacting standards. If they don’t, they’re replaced with original Horizon Fitness parts and retested. Once a product passes, they’re cleaned up and offered for sale with a special warranty package.

Factory Closeouts

Factory closeout products undergo a similar testing and visual exam process to identify and correct any potential performance issues before being sold with their complete original warranty.

Warranties

All products featured on the Horizon Fitness e-Store include warranties on parts and labor, frame, and (where applicable) motor. We also sell 1-year and 2-year extended warranties on all e-Store products.

Customer Service

We’ve assembled the best tech support team in the industry to ensure that you receive the highest level of customer service, every time you call us or drop us an email.