Horizon Fitness and the Horizon Fitness e-Store respect the privacy and security of your personal information. The following U.S. online privacy policy describes the information we collect and how we use it. By using this Web site, you consent to our privacy policy.
For questions or concerns, please email us at estore@horizonfitness.com or call 877.348.8736.
Collecting Information
We gather information about how visitors use our site. In general, you can visit many of our pages without telling us who you are or revealing any personal information about yourself. We may track your Internet domain address for trends and statistics, but you will remain anonymous unless you tell us who you are. For more information, see Cookies and Pixel Tags.
We request information from you (which may include name, address, telephone number, email address, gender and when necessary, credit card information) when you:
- Register
- Purchase
- Request to receive communications
Using Information
We may use the information we collect to:
- Customize and/or personalize your shopping experience
- Better respond to your customer service inquiries
- Communicate with you about your purchase, account information, or customer service needs
- Communicate with you about our products and events, and for other promotional purposes
- Improve our business
Sharing Information
We do not sell or rent your information to any outside parties. For the purpose of operating our business, we may transfer information between Horizon Fitness and our preferred service providers who use that information only to conduct Horizon Fitness business. For example, they may handle credit card processing, shipping, data management, email distribution, market research, and information analysis. We may also share your information to administer a Web site feature and in that case will notify you before you give us your information. We provide our preferred service providers with the information they need to perform their services and work with them to respect and protect your information.
On rare occasions, we may disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our Web site policies, or to protect our or others' rights, property, or safety. We may also share information with companies assisting in fraud protection or investigation. We do not provide information to these agencies or companies for marketing or commercial purposes.
Protecting Your Information
We use a variety of security measures, including sophisticated encryption and authentication tools, to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.
Cookies and Pixel Tags
A cookie is a small removable data file that is stored by your web browser on your computer. Cookies allow you to place an order on our Web site and allow us to enhance and personalize your online surfing and shopping experience.
We use cookies to:
- Remember the items in your Shopping Cart
- Recognize you when you return to the Horizon Fitness e-Store
- Analyze visitor behavior
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You do this through your browser (like Netscape Navigator or Internet Explorer) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.
We also use pixel tags — tiny graphic images — to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us.
We also work with other companies who use tracking technologies on our behalf across the Internet. These companies may collect non-personally identifiable information about your visits to our site and your interaction with our communications.
Unsubscribing, Removing or Modifying Your Information
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from Horizon Fitness, or would like to update or change your personal information or preferences, follow the instructions below.
Registration Information, Email and Other Subscriptions
To modify the information you have provided during registration, please update your profile by selecting the Order Status link at the top of any page on the store.horizonfitness.com.
To unsubscribe from an email, please follow the instructions in any email you receive. You can also send a request to estore@horizonfitness.com. Be sure to include your first and last name and account email address in the message box.
Policy Changes
We may change our privacy policy from time to time. We encourage you to refer to this policy on an ongoing basis so that you understand our current privacy policy.
Questions and Feedback
We welcome your questions, comments, and concerns about privacy. Please send us any and all feedback pertaining to privacy, or any other issue.